Clear answers
Common business and payment questions.
Is Comanda a delivery marketplace?
No. Comanda provides white-label ordering and delivery software to independent stores. Each store sells under its own brand, controls its menu and prices, manages fulfillment, and keeps its customer relationship.
Where does the customer's payment go?
Stripe processes the customer payment and credits it directly to the store's own Stripe balance. Comanda does not receive or take custody of the store's customer funds.
Does Comanda take a commission on orders?
No. Comanda does not take a percentage from the store's customer payments. Any software fees are handled separately under the store's agreement with Comanda.
Who handles refunds?
The store decides and issues refunds. Authorized store staff can refund an order from the Comanda admin panel or the store's own Stripe dashboard. Each refund action is recorded in the audit log.
Who delivers the order?
For eligible deliveries, Comanda can send the order through its currently supported courier integration when the store has an account with that courier. The store contracts directly with the courier, and the courier performs the delivery.